Shipping policy - amazingteas

At AmazingTeas, we want your herbal tea to reach you fresh and on time. Here’s everything you need to know about how we ship your order.

Processing Time

Orders are processed within 1–2 business days of being placed. Orders placed on weekends or public holidays will begin processing the next business day. You’ll receive a confirmation email once your order has shipped, along with tracking information where available.

Shipping Rates and Delivery Times

Shipping costs and estimated delivery times are calculated at checkout based on your location and chosen shipping method. Estimated delivery times are:

Standard shipping: 3–7 business days
Express shipping: 1–3 business days (where available)
International shipping: 7–21 business days, depending on destination and customs processing

These are estimates only and are not guaranteed. Delivery times may vary due to courier delays, customs, weather, or other circumstances outside our control.

Order Tracking

Once your order ships, you’ll receive a tracking number by email so you can follow your package’s progress. If you haven’t received tracking information within 2 business days of your order being marked as shipped, contact us at sales@amazingteas.co.uk.

International Orders

We currently ship to select international destinations. Please note that international orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our shipping costs or product prices.

Shipping Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at sales@amazingteas.co.uk — we’ll do our best to correct it before the order ships.

Lost or Delayed Packages

If your tracking shows your package as delivered but you haven’t received it, please check with neighbors and your local courier office first, as this is sometimes a temporary tracking discrepancy. If it still hasn’t turned up after 48 hours, contact us at sales@amazingteas.co.uk and we’ll help investigate with the carrier.

For packages that appear lost in transit and have not moved for an extended period, contact us and we’ll open an inquiry with the shipping carrier on your behalf.

Damaged Packages

If your package arrives visibly damaged, please take photos of the packaging and contents before opening further, and contact us at sales@amazingteas.co.uk within 7 days of delivery. We’ll arrange a replacement or refund in line with our Refund and Returns Policy.

Multiple Shipments

If your order contains multiple items, they may occasionally ship separately depending on stock availability. You will not be charged extra shipping fees for split shipments, and you’ll receive tracking information for each package.