At AmazingTeas, we want you to love what you order. This policy explains exactly how returns, exchanges, and refunds work, so there are no surprises.

Our Return Window You have 14 days from the date of delivery to request a return. After 14 days, we’re unable to offer a refund or exchange, unless required by law.

Eligibility for Returns To qualify for a return, your item must be:

  • Unopened, unused, and in its original condition
  • In the original packaging, with seals intact
  • Accompanied by proof of purchase (order number or receipt)

Because our products are consumable herbal teas, we can only accept returns on unopened packages for hygiene and safety reasons. This does not affect your rights if the product is faulty, damaged, or incorrect.

Non-Returnable Items The following are not eligible for return or refund:

  • Opened or partially used tea packages (unless damaged or defective)
  • Sale or clearance items marked “final sale”
  • Gift cards
  • Items returned without proof of purchase

Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or isn’t what you ordered, contact us within 7 days of delivery at [your email] with:

  1. Your order number
  2. A description of the issue
  3. Photos of the item and packaging

We’ll arrange a free replacement or a full refund, including any original shipping costs, at no charge to you.

How to Start a Return

  1. Email sales@amazingteas.co.uk with your order number and reason for return.
  2. We’ll review your request and, if approved, send you return instructions and an address.
  3. Pack the item securely in its original packaging.
  4. Ship it back using a trackable shipping method (we recommend keeping your tracking number until the refund is confirmed).

Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or incorrect.

Refund Processing Once we receive and inspect your returned item, we’ll email you to confirm whether the refund has been approved. If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund to your account.

Exchanges We currently only replace items if they arrive damaged, defective, or incorrect. If you’d like a different product instead, please return the original item (following the process above) and place a new order.

Late or Missing Refunds If it’s been more than 10 business days since your refund was approved and you haven’t received it:

  1. Check your bank account again.
  2. Contact your credit card company — processing times vary.
  3. Contact your bank, as there’s often processing time before a refund shows.

If you’ve done this and still haven’t received your refund, contact us at sales@amazingteas.co.uk.

Order Cancellations If you need to cancel an order, contact us as soon as possible at [your email]. We can only cancel orders that have not yet shipped. Once an order has shipped, it will need to follow our standard return process instead.

Contact Us Questions about a return, refund, or exchange? Reach out anytime at sales@amazingteas.co.uk and we’ll get back to you within 24–48 hours.